At Olde Towne Pet Resort, we prioritize the safety, comfort, and well-being of every pet in our care. Our policies are designed to ensure a smooth experience for both pets and their owners. Please review our guidelines for boarding, daycare, grooming, and training, and feel free to contact us with any questions.
We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. Our Day Camp pets are required to be spayed or neutered by seven months of age.
Dogs and cats four months and older require current Rabies and Distemper vaccines. In addition, we require a current Bordetella vaccine for dogs. We strongly recommend that dogs be vaccinated every six months against Bordetella and annually for Canine Influenza. Once again, up-to-date vaccinations are required for all services.
We provide 24-hour care for pet guests. We are open to the public Monday – Friday, 6:30 AM-7:00 PM; Saturday, 8:00 AM-5:00 PM; Sunday, 11:00 AM-4:00 PM. We close to the public in honor of major Federal holidays.
Our check-out time is 12:00 PM so that we may prepare the suite for the next guest. Our check-in time is 2:00 PM. Earlier check-ins and later check-outs during business hours will incur a $25 Early/Late Fee for the additional care and services your pet needs during that time.
Arrivals and departures outside of standard hours of operation will be charged a $100 After-Hours Fee instead of the $25 Early/Late Fee. We are unable to accommodate After-Hours arrivals or departures from 10:00 PM to 6:00 AM, nor on days the resort is closed to the public.
Our Pet Care Supervisors are trained to administer medications and supplements to ensure that your pet receives their medications in a timely fashion. All medications, and any supplements which require administration, are subject to a $3 fee “per administration.” For example, if 3 medications are administered at the same time, that would only be a $3 charge for a single administration. On the other hand, if we administer a medicine 3 different times during a day, that would be $9. If you have any questions about this, please ask!
Boarding non-peak times: Normal reservations require a minimum one-night deposit. Deposits are refundable only if cancelled 5 days prior to arrival.
Boarding holidays/peak periods: Our holidays and peak times sell out well in advance and require additional staff and overtime around the clock. For these reasons, there is a minimum 3-night stay with a $5 nightly surcharge and a 3-night deposit requirement. This deposit is refundable if the cancellation is made 10 days prior to arrival.
Advance Booking: We can only accept reservations up to 6 months in advance.
General: All rates and services are subject to availability and change. Long-term stays over 30 days are subject to weekly payments. All clients are required to provide a valid Card on File and authorize OTPR to use said Card on File for all charges related to their visit.
Grooming Department: Our grooming department is extremely busy and therefore we require that owners provide the groomers with at least 24 hours advance notice if you need to cancel or reschedule your appointment. Otherwise, our groomers lose income since they are on commission. If a client does not cancel or reschedule within 24 hours of their appointment, or if they cannot complete their appointment due to lack of proof of vaccinations, then a missed appointment fee of $40 will be charged to the client.
Every canine guest staying 3 nights or more is required to receive a House Spa Bath. This is not included in the suite package but provided at a discounted rate. Our goal is to promote good health and hygiene with pets leaving our resort with our pampering Spa Bath package tailored to a pet’s specific needs. We begin with handpicking one of our top-of-the-line mild cleansing shampoos and hydrating conditioners. Our grooming staff follows up with a brush and blow-out to ensure all coats are shed, tangle, and mat free. Pet’s ears are thoroughly cleaned and nails are trimmed and filed, leaving them in tip top shape from nose to tail. This full-service pampering session plays a vital role in sending pets home happy, healthy, and looking their very best!
Pet owners are solely responsible and liable for all incurred expenses for their pet during their stay at OTPR, including, but not limited to, illness, damage, injury to itself, another pet, an OTPR staff member, or a member of the public. With admittance, owners accept responsibility for any expenses resulting from any outside treatment, as needed in the event of accidental injury, illness, or symptoms arising during or after a pet’s visit. Please understand that despite OTPR’s commitment to the highest standard of pet care and supervision and to facility design and cleanliness, accidental injury and illness may still occur. In the rare case of an emergency or health concern, we will contact the numbers provided to us, and in the interim, act as the situation warrants. We shall administer aid and non-prescription treatments, if needed. If we determine veterinary attention is necessary, owners authorize OTPR to take pet(s) to the veterinarian on record; or, to another veterinary hospital if that vet is unavailable. In the case of an emergency, OTPR will use the closest emergency veterinarian facility. We will have the vet reach out directly for payment, or, if unavailable, the owner authorizes OTPR to pay the bill on their behalf and agrees to reimburse OTPR.
Images or videos of owners and their pets, as well as any testimonials might be taken for social media or marketing material. Signature grants unrestricted use and publishing of any such images.
What To Pack For Their Stay
To limit digestion issues and make your pet comfortable during the stay,please bring your pet’s preferred food from home.
Please portion out each individual meal and mark it with your pet’s name.
Note: House food will be for emergencies only. There will be a $5 per meal charge for dog and cat food.
No glass or large containers, please. (Ziploc bags work great.)
Please do NOT bring your pup’s bed from home. Each suite comes with an elevated bed for your pet’s ultimate comfort.
Please DO bring your pup’s favorite blanket for their stay. That will make their suite bed feel (and smell) like home.
Note: We can not launder personal bedding.
While they are certainly allowed to bring a favorite toy, there’s no need to bring more than one or two for their suite.
Common Boarding Concerns
Some pets experience anxiety or even panic when they are separated from their favorite people. The signs most commonly associated with this include vocalizing, salivation, destructive behavior, urination, and defecation indoors, lack of appetite, and digestive upset.
This anxiety can occur while boarding and sometimes go away on its own, as the pets become more comfortable with their environment. Other times, if very severe, prescription medications may be needed to help the pet relax. While we monitor all pets for these signs while boarding, the lack of appetite and digestive upset are usually the first signs we see.
Rest assured that your pet has had water available to them 24/7 during their stay, but the excitement of seeing you, along with lots of happy panting, can make for a very thirsty pup. Often, when pets return home, they will drink excessive amounts of water, sometimes resulting in vomiting. Please monitor water intake when you return home. Offer small amounts of water at a time to avoid vomiting.
Digestive upset symptoms are a very common side effect of boarding. due to the stress of being in a new environment, on a different schedule, and of course being away from their favorite people. Depending on the pet and their comfort level with boarding, symptoms and severity vary widely. Ranging from loose stool or diarrhea, to stool or diarrhea with blood present these are common signs of stress that we monitor closely and treat symptomatically as needed. Upon the first occurrence of these types of symptoms we monitor to see if it was a one time event. If the symptom repeats, we will fast for one meal to see if that settles the symptoms. If symptoms continue, with permission, we will begin a bland diet of chicken and rice to help settle the stomach.
At this time, we can also give an over-the-counter supplement known as Endosorb, which serves as an anti-Diarrheal, and helps to normalize their bowel movements. Loose bowel movements are also fairly common after pets return home from boarding. This can occur when an animal is over-excited, such as being enthusiastic at the prospect of being reunited with their owner. If it does not settle down in a few days, contact your vet.
Kennel cough, also known as canine infectious tracheobronchitis, is a common respiratory infection that is easily spread from dog to dog through aerosol droplets, direct contact, or contact with contaminated surfaces like food and water bowls, toys, etc. — a bit like how the common cold is spread in grade schools. Your dog is most likely to pick it up in any area where other dogs congregate.
While we do everything possible to prevent the occurrence of kennel cough, including requiring all dogs to have up-to-date Bordetella vaccinations, hospital-grade air handling systems to reduce airborne illnesses, the highest cleaning standards in the industry, and partnering with local veterinarians to ensure our protocols remain up to date with current medical studies. However, these are not a guarantee that kennel cough will not occur. Should you notice your dog displaying a dry, hacking cough, or any nasal congestion, nasal or eye discharge, please consult your veterinarian.
Our “day camp guests” have a variety of activities available to them each visit such as: playing with other dogs and toys, engaging with staff, playing tag, access to indoor and outdoor areas and doggy pools (weather permitting). You may also sign up your dog for any add-on service such as a bath or groom, or a training session with one of our professional dog trainers. We offer Recess at $5 and this is a daily feature group session where your dog receives extra fun and attention. Our favorite is the Group Swim at an additional $10 for a fun way to wear out your fur baby.
We provide our guests with highly durable and always stimulating toys. It is necessary that all our guests be tolerant and willing to share with others. If your dog becomes possessive of toys or exhibits aggression towards others when guarding a toy or other resource, we will recommend training or other options rather than day camp, which may be more appropriate at that time.
When playing together, dogs will use their bodies, paws, and mouths. Staff is always present to supervise and prevent dogs from playing too roughly but at times, even good-natured play can result in a mark on a dog or minor injury. Minor scratches, abrasions, or nicks are not uncommon, but we aim to avoid them. The staff is trained in allowing dogs to interact with each other and yet not show affection to any particular dog so as not to create jealousy or upset the pack. It may appear that the staff is not engaging in play with the dogs, but that is required to keep the pack energy Levels safe.
It is also not unusual for dogs to behave differently in camp than they do at home, or even when they are with you at the dog park. Your dog can move rooms and areas all day to keep them energized if needed.
All guests attending Day Camp must be up to date on Bordetella and Distemper vaccinations. Per state Law, puppies must have their first round of vaccines, and pups over the age of 4 months are also required to be up to date for Rabies.
For the safety of our guests, all dogs must be spayed/neutered by the age of 7 months to attend Day Camp. Our staff retains the right to remove or expel any pet at its discretion for any behavioral issues. Safety is our priority. A few examples of problematic behaviors include-Excessive barking, excessive mounting, negative behavior towards other dogs or staff, and negative reactions from or towards the pack.
To ensure all our four-Legged friends can have a safe and fun time in the Day Camp setting, we conduct an evaluation for all new guests. This initial evaluation will take between 4 to 6 hours to complete. It may take some time for new guests to become comfortable in a new setting with new people and new friends. Should certain behaviors be observed at any time your pet is in the room, it may be determined that the Day Camp social environment may not be appropriate for your dog.
We welcome guests of all breeds, sizes, and ages to our Day Camp playrooms. At the start of each day, all guests will be in the same playroom. As more campers arrive, our pack will be divided into several inside and outside areas based on similar personalities, energy Levels and play styles. Depending on that day’s mix of guests, we may also then divide our pack by guest size. As guests depart towards the end of the day, we will slowly combine the pack back into a single room
These cycling methods help us ensure a safe, fun, and comfortable environment for our guests while also allowing us to continually clean and disinfect our playrooms in a timely manner.